Service Notice during COVID-19 Response

Lobbies Open:

Beginning July 13, 2020 we are offering Teller transactions in our branch lobbies and drive-thru during regular business hours. During this Pandemic, Catholic Vantage Financial is following local and state orders including State Executive Order 2020-147 requiring face coverings for indoor service.  Meetings with a Member Service Representative will now be offered in our office by appointment only and will require health screening questions. You may also receive service remotely, using Docusign, Email or phone.

To schedule an appointment with Member Services:

• • Complete the form on this page. You will be contacted within one business day.
  • Call or text 734-432-0212
  • Email memberservice@mycvf.org
  • Stop by our office. You may be asked to wait in your vehicle until a Member Service Representative is available.

Hours:

For members using our lobby, please be aware of the following:

Visit our website to learn more about:

Beginning Thursday March 19, 2020 and until further notice, we are implementing drive-thru only at our branches. We ask that you kindly postpone non-critical matters for when we can return to walk-in branch transactions and services. However, if you have a critical matter that requires signing documents or a loan closing, please contact us using our easy request form on the right, by calling or texting (734) 432-0212, or  you may also send an email to MemberService@mycvf.org. Most transactions and loan closings can be completed using our secure email system and signed using DocuSign. In some cases, you can make an appointment to sign documents at our drive through. Our drive-thru lanes and Member Contact Center will remain open Monday – Wednesday, 9 a.m. to 5 p.m.; Thursday and Friday from 9 a.m. to 6 p.m.; and Saturday 9 a.m. to 1 p.m.

Please consider the well-being of our employees, their families, and the community and refrain from coming into our facilities or from using the drive-thru if you or anyone in your household is experiencing any symptoms of illness. Instead, we ask that consider doing your financial transactions electronically / remotely.

As a reminder, there are many ways to access and manage your CVF account 24/7 using:

• Online and Mobile Banking
• Remote Check Deposit
• Bill Pay
• Convenient Loan Payment Options
• Debit and ATM cards for purchases and cash
• Thousands of surcharge-free ATMs

We want you to feel safe and confident in your ability to access your finances, which is critical for our economy and the functioning of everyday life for our members.  Therefore, we have added the following options available to assist you during these challenging times.

• Skip your loan payments – over the next few month you can skip up to 2 loan payments.  The fees will be waived, and you must access through our online/mobile banking applications. You may request to skip* up to two qualifying loan payments through our online / mobile banking app. Simply locate the MORE widget on your dashboard and select SKIP A PAY. Plus, Catholic Vantage Financial is waiving the regular $30 fee so you don’t have to worry about depositing funds before making your request. Interest will continue to accrue on the total outstanding loan balance for each loan payment that I choose to skip. Each payment skipped will extend the original loan term. Catholic Vantage Financial reserves the right to review your account status and approve or deny your request to skip the loan payment(s). Real estate loans, VISA accounts, and loans with a balloon payment due at term do not qualify for this offer. Not all loans / members will qualify.

• We are making available 0% hardship loans to help bridge the financial gap you may be experiencing at this time. A letter of hardship explaining your current situation is required. Payments may be deferred up to 3 months. Apply online (link online application) or call 734-432-0212.
• Our 0% VISA program* has been expanded to include all of our consumer accounts and you can take advantage it now. *VISA promotional offer available beginning March 18, 2020 for a limited time only. Offer can change at anytime without notice. Must meet underwriting criteria. Other loans and rates available. Visit mycvf.org or call / text (734) 432-0212 for more information.

To help members experiencing financial hardships during the COVID-19 crisis, Catholic Vantage Financial is ready to assist you. To help you get your finances in order, we have partnered with GreenPath Financial Wellness to help our members with debt counseling, budgeting, payment plans, and credit report review. Simply call GreenPath at 1-877-337-3399 or click here to get learn more.

As always, it is important to be aware of fraudsters or scam artists who will attempt to access your personal information, get you to click on a link, or obtain money from you fraudulently. Rather than handling cash, using your Debit card or VISA card may be a preferred way to make purchases during the virus outbreak. Also, be on guard for phony emails, online ads, links, unknown charities, or other attempts to ask you for financial assistance or to divulge your personal and financial information.

If you suspect fraud on your Debit card, or if you lost your Debit card, call 888-297-3416. For a lost or stolen VISA, call 888-886-0083 or use CARD MANAGEMENT in your mobile / online banking app. For additional contact information, click here.

Coronavirus Mortgage Relief

Governor Gretchen Whitmer and the Michigan Department of Insurance and Financial Services (DIFS) announced the creation of the MiMortgage Relief Partnership with more than 200 of Michigan’s financial institutions to recognize and expand upon the measures that these institutions have been taking to assist members to ensure that no one experiencing financial hardship due to COVID-19 will lose their home during this public health crisis. This reinforces what credit unions are already doing: working with borrowers on their specific needs or concerns.

Important Things to Know First

For many homeowners with mortgages, there’s help. But first, assess your situation.

1. If you can pay your mortgage, pay your mortgage.
   Do not call your mortgage servicer if you are not facing an immediate issue. Mortgage servicers are getting a lot of calls and need to first help those who will not be able to pay their mortgage. Ask for other options.
2. If you cannot pay your mortgage, or can only pay a portion, contact your mortgage servicer immediately. Please note that it may take a while to get a loan servicer on the phone. Loan servicers are experiencing a high call volume and may also be impacted by the pandemic.

3. Catholic Vantage Financial uses the following mortgage servicers for their mortgage loans.

• Neighborhood Mortgage Solutions Click here
• Mortgage Center Click here

Not sure who your mortgage servicer is?

For information on how to find your mortgage service provider, click here.

By signing onto Governor Whitmer’s MiMortgage Relief Partnership, participating financial institutions have agreed that they will continue to work with their impacted residential mortgage loan borrowers in at least the following ways:

Providing affected borrowers with a 90-day grace period for all mortgage payments. Financial institutions will offer mortgage-payment forbearance for 90 days, allowing borrowers to reduce or delay their monthly mortgage payment. In addition, the financial institutions will:

• Provide a streamlined process for requesting forbearance for COVID-19-related reasons, supported with available documentation;
• Confirm approval of and terms of their forbearance program (which should include reasonable solutions for resuming payments at the end of the forbearance term); and
• Where appropriate, provide the opportunity for borrowers to extend a forbearance agreement if they continue to experience hardship due to COVID-19.

Providing relief from mortgage-related late fees and charges for 90 days. For affected borrowers who reach an agreement with their financial institution, financial institutions will waive or refund mortgage-related late fees for at least 90 days.

Foregoing new foreclosures for 60 days. Financial institutions will not initiate any foreclosure sales or evictions for 60 days for affected borrowers who reach an agreement with their financial institution.

Refraining from reporting adverse credit scoring information based upon the borrower’s accessing relief. Financial institutions will not report adverse credit scoring information for affected borrowers who reach an agreement with their financial institution. Financial institutions will report other credit information consistent with Consumer Financial Protection Bureau (CFPB) or other federal agency guidance.

Working with borrowers on their specific needs or concerns. If a financial institution varies from these provisions to the benefit of the borrower or to address specific borrower requests, concerns, or individual financial health, this would be deemed in the spirit of the partnership. Issues surrounding escrow and tax and insurance payments may require more individualized assistance

If you have questions, if you are facing difficulties making payments, or if you would like to talk with a specialist about options available, please call (734) 432-0212 Ext 201.

Visit Business Loans to find out more about the Paycheck Protection Program for Small Business