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How to Report a Lost, Stolen, or Fraud

Debit Card

How it works:

  • Please call the Disputes Resolution Team at (833) 995-2888.
  • The Dispute Resolution Team will gather information and start the dispute.
  • If additional information is requested, a letter will be sent to you; however, you may call the Dispute Resolution Team with any follow-up questions at any time.

Submit Documentation

For open cases, fax to (800) 253-1220.

In writing:

Dispute Resolutions Center
P.O. Box 30495
Tampa, FL 33630-3495

Hours for Disputes

Monday РFriday  8:00 a.m. to 8:45 p.m.
Saturday  9:00 a.m. to 2:45 p.m.

Credit Card

How it works:

  • Please call the VISA credit card lost/stolen/fraud team at (800) 449-7728.